Understanding of the Quality Standards
Quality control is an activity to improve, maintain, and achieve the quality of a product or service. The purpose of quality control is the creation of a continuous quality improvement. We must Understanding of the Quality Standards to improve the quality of our company our our organization.
According to Garvin, there are eight standards of product quality, namely:
- Performance: compatibility with the primary function of the product
- Feature: the availability of additional functions / support
- Reliability: the reliability of products for use in a particular period
- conformance: in accordance with the applicable standards
- Durability: long-lived
- Serviceability: the ability to maintain and repair
- Aesthetics: aesthetic value (beauty)
- Perceived quality: a good perception in the eyes of consumers (good name)
Products can be said better, if the meeting was the eighth element. In order to reach a mutual agreement about the quality of the product standards were created. One of the standard used widely in the world is the ISO (International Organization for Standardiziation).
